We do our best to select products that are highly rated and provide you with as much information as possible so you can make a good purchase decision. Sometimes, it just doesn't work out. We understand.
If you need to return a product, here's our policy*:
- Contact us by email or phone 1-800-221-5109 within 30 days of receipt to get a return label.
- Using our label, return the product in the original packaging** with all accessories within 30 days of receipt.
- After we receive the product, we'll provide you a full refund less return shipping costs. Unlike most companies, we do not charge outbound shipping fees.
If the product was damaged or defective, then you'll be eligible for a full refund and we pay return shipping.
Many people want to know what happens to the returned bedding. All used bedding that is fit to use is donated to a local charity.
Notes & Exceptions:
* We regret that Organique mattresses cannot be returned.
** Of course, you may remove the product from its packaging, but we ask that you return it in its original packaging. Questions about returns? Contact us at 800-221-5109.